Buyer & seller protection

Safe Trading on CryzyWatch

Luxury watches represent significant value. These guidelines help you buy and sell with confidence — and avoid the most common pitfalls in the pre-owned market.

Verify the seller

Review the seller's listing details and request independent proof of identity and ownership before paying. Do not assume that a published listing means a watch or seller has been authenticated.
Ask for additional photos — close-ups of the dial, caseback, crown, and bracelet clasp.
Request a short video of the watch running and the crown being wound.
For high-value pieces, ask for a video call to inspect the watch in real time.

Authenticate before you buy

Always request original box and papers — they significantly aid authentication and resale.
Cross-reference the serial number with the brand's service records where possible.
For watches above $5,000 consider a third-party authentication service before completing the purchase.
Be cautious of prices significantly below market value — if it seems too good to be true, it usually is.

Secure your payment

Use traceable payment methods — bank transfer, escrow, or a reputable payment service.
Never pay via cryptocurrency, gift cards, or cash transfer apps for high-value items.
For large transactions, consider using an escrow service that holds funds until you confirm receipt.
Get a written receipt or invoice from the seller before transferring any funds.

Shipping & handover

Insure the shipment for the full declared value — standard postal insurance is rarely sufficient.
Use a tracked, signature-required courier service for all watch shipments.
For local transactions, meet in a safe public place — a bank lobby or jeweller's premises are ideal.
Inspect the watch thoroughly before signing for delivery or handing over payment.

Recognise red flags

Sellers who refuse additional photos, video calls, or third-party inspection.
Pressure to complete the transaction quickly or outside the platform.
Listings with stock photos rather than real images of the actual watch.
Requests to pay via untraceable methods or to a third-party account.

For sellers

Only share details you are comfortable showing to signed-in buyers. CryzyWatch does not independently verify every buyer.
Do not ship a watch until payment has fully cleared in your account.
Keep records of all communications, photos, and transaction receipts.
Report any suspicious enquiries or fraudulent buyers to our support team immediately.

Spot something suspicious?

If you encounter a listing or user that appears fraudulent, please report it to our team immediately. We review all reports and act swiftly to protect the community.

Contact support